Kehinde is one of our Project Coordinators, who prioritises assuring our customers that he is available to help with their needs and there to make them happy. “I do this by prioritising every customer’s need by trying to meet each customer’s deadline, with regular communication either via email or phone to update the customer. The […]
Melanie is one of the lovely people liaising with our customers, providing excellent service for new and upgrading customers alike. She says “Building relationships and keeping our customers updated on current products and services is my bread and butter. It is so rewarding to see a happy and valued customer, with all their business needs […]
Archie Pinnell is a recent addition to the Service Assurance Technician team and is already getting stuck into solving customer problems! “My proudest moment at SCG South West would have to be when I completed and closed my first ticket on my own. I had been shadowing the team for a few days gaining an […]
Luke is one of our wonderful Service Assurance Technicians, and he works on the majority of our products without any outside help thanks to his wide and varied skill set. This means that he is able to resolve issues for our customers as quickly as possible. “The job is so varied and every day is […]
Although Terri is not directly in a customer focused role, she notes that every one of our team work toward giving our customers the best service possible. “All of our internal processes work to keep our teams efficient and I am one of the cogs in the wheel supporting our senior management team to ensure […]
When it comes to doing what we do, it’s often our customer service team that you’ll encounter. Michelle is one of the friendly voices you hear answering the phones when you ring with an enquiry. She says, “How I answer the call and listen to their query makes a real difference for the customers and […]
Sarah is one of the lovely people in direct liaison with our customers, providing excellent service for new and upgrading customers alike. She says, “I like to think of myself as the middleman pulling together all the relevant people to make things happen for our customers. I’m an organiser so doing a job where I […]
After studying CCNA and wireless transmission a good few years ago I thought I knew how the internet really worked and functioned. It wasn’t until I joined SCG two years ago that I discovered how vast and complicated the world of internet and telecommunications was. Working with a team of experts and the training I […]
SCG is an amazing place to work as it gives you the opportunity to get involved with daily multiple tasks at the same time. All the members of the team are always helpful and willing to assist you with any difficulties you may have. We all work hard to ensure that the customer is happy […]